Refund Policy

Effective Date: 1st September 2025

1. General Policy

Sunshine Rental Cars aims to provide reliable vehicles and excellent service. This policy outlines how refunds and cancellations are handled for bookings made with us.

2. Cancellations by Customers

  • Free Cancellation Window: Cancellations made at least 72 hours before the scheduled pick-up will receive a full refund of prepaid rental and insurance amounts.

  • Late Cancellations (within 72 hours): A one-day rental fee will be charged, and the balance (including prepaid insurance) will be refunded.

  • No-Show Policy: If you fail to pick up your vehicle without notice, no refund will be issued.

  • Early Returns: Returning the vehicle earlier than agreed does not generate a refund for unused rental days or prepaid insurance.

3. Additional Fees

Refunds do not include the following, which are always non-refundable:

  • Late Return Fees:

    • Cars: $20 per hour up to 3 hours late

    • Medium/Large Vehicles (SUVs, 4WDs, trucks, shuttles): $50 per hour up to 3 hours late

    • Returns over 3 hours late: full additional day’s hire rate applies

  • Pickup/Drop-off Fees: Airport pickup/drop-off charges ($50 each way, $100 round trip)

  • Insurance: Only refundable if booking is cancelled in advance. Once rental begins, insurance premiums are non-refundable

4. Changes to Bookings

  • Date, time, or vehicle type changes are subject to availability.

  • Cost differences from changes are handled according to the cancellation terms above.

5. Refund Processing

  • Refunds are issued via the same payment method used for booking.

  • Processing may take 5–10 business days.

6. Cancellations by Sunshine Rental Cars

If we cannot provide the reserved vehicle (e.g., breakdown), we will:

  • Offer an equivalent or upgraded vehicle, OR

  • Provide a full refund of rental and insurance fees.

7. Force Majeure

We are not liable for cancellations due to events beyond our control. Credit may be offered for future rentals where possible.

8. Contact Us

For cancellations, modifications, or refund requests:

Sunshine Rental Cars
Unga Rd, Nuku’alofa, Tonga
Phone: (676) 23-848
Mobile: (676) 8819615
Email: admin@sunshinerentals.to